Steps Towards Better IT Outsourcing

Companies that have embraced outsourcing have seen more than double the ROI compared to those that haven’t outsourced their IT services in the same period. However, many companies still find it hard in implementing this strategy, which is why we look at the steps towards successful outsourcing in any company.

    1. Classify the Data
Before you jump into the process, you need to classify your data so that you can protect it during the implementation process.

When classifying data, you need to understand what type of data is critical to the outsourcing. For instance, data that represents crucial customer information shouldn’t be outsourced. Additionally, the data that represents company secrets should be handled securely during the transition.

The kind of data that will be involved in the outsourcing project determines the kind of service provider you choose. If the data is sensitive, you need to make sure that you get a provider that comes with a high guarantee of security.

    1. Know the Type of Organization
Once you have an idea of the kind of data that is involved in the transition, the next thing you need to know is what type of organization you are running. This involves whether it is a public or private company, the niche you trade in and the kind of management practices that you use in the organization.

The location of the company also matters; because different zones now have regulations that you need to follow.

Some niches require that you follow certain guidelines which require the proper handling of client data. One such niche is health, which requires you to take great care when handling patient information.

    1. Pick the Right Provider
Once you have all these details in place, the next step is to find someone to give you the service that you need. Depending on your needs, you ought to find a vendor with a high trust level.

Many companies ponder over whether to outsource the services outside the country or within the borders. It is true to note that going offshore poses a higher risk compared to using a vendor within the borders. In fact, the general rule of thumb is that you shouldn’t outsource any IT function that deals with sensitive data to an offshore vendor. This is because the law that handles outsourcing won’t help you in any way in case an issue arises. This is why Amazing Support is strategically located to offer you local outsourcing services.

If you have the money, then you can set up a subsidiary of your company in the foreign country and then use the services of the vendor. This gives you control over the process when it comes to deciding who does the work. However, this is expensive and time consuming, which makes local outsourcing the best option for your business.

Before you go into an agreement with the provider, make sure you read their terms of engagement. Put more emphasis on the security part.

    1. Identify the Activities to Outsource
Now that you know what kind of data to outsource, you need to identify the tasks that you wish to outsource and those that you can handle within the organization.

As a rule of thumb, you need to outsource to reduce costs, free up some stuff or make them work better. Those areas that require a high capital outlay in terms of skills and staff are the best candidates to outsource. These include penetration testing, security auditing, load testing, disaster recovery and much more.

The bottom-line

When it comes to outsourcing, the more information you get your hands on, the better.